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Customer Portal

The Customer Portal gives you visibility of the work your waste management company carries out for you. It provides access to operational data, commercial documents and reporting to help you understand what services you receive and where your waste ends up.

This section of the documentation explains how to use the Customer Portal and how to get the most value from the information available.

What is the Customer Portal?

The Customer Portal is provided by your waste management company using Dsposal’s Paperwork platform.

Through the portal, you can: - View jobs carried out on your sites - Access sales documents such as quotes and agreements - Review invoices and supporting documentation - Download raw data for your own analysis - View reporting on waste volumes, costs, and disposal outcomes

The portal is read‑only. Information is maintained by your waste management company.

Portal Structure

The Customer Portal is split into two main areas, shown in the left‑hand navigation:

  • Company – Operational and commercial information
  • Reporting – Analysis and reporting based on completed jobs

Company

The Company section shows live information about your organisation and the work carried out for you.

You can use it to:

  • Understand how your organisation is set up
  • View information about your sites
  • Track jobs that have taken place or are scheduled
  • Access sales documents and invoices
  • Download detailed job data

Pages in Company

  • Summary
    A high‑level overview showing sites, recent activity, upcoming jobs, and invoices.

  • Export
    Tools to download job data in Excel, CSV, PDF, or clipboard format.

  • Details
    Organisation information, contact details, and invoicing addresses.

  • Sites
    A list of all sites linked to your organisation, including site‑level details.

  • Sales (Quotes and Agreements)
    Sales documents such as quotes, pricelists, and agreements, with the ability to view attached files.

  • Jobs
    Detailed records of waste collections and services, including waste lines, carriers, disposal sites, and documents.

  • Invoices
    Invoices issued against your organisation, including PDF copies and attachments.

  • Attachments
    Attachments shows additional files that have been uploaded against your organisation.

Reporting

The Reporting section provides insight into completed work using charts, tables, and summaries.

These reports are built from fulfilled jobs and are intended to help with: - Cost analysis - Waste tracking - Sustainability and recovery reporting - Duty of care evidence

Note

Reporting data is refreshed overnight and only includes completed and invoiced jobs.
All costs are shown excluding VAT.

Pages in Reporting

  • Summary
    A high‑level dashboard showing job counts, waste tonnage, costs, and recovery vs disposal trends.

  • Departments
    A breakdown of costs by department.

  • Waste Types
    Waste collected, split by waste type and EWC code.

  • Waste Fates
    How waste is treated or disposed of, shown as recovery and disposal percentages.

  • Container Types
    Analysis of waste collected by container type.

  • Employees
    Waste handled and costs attributed to individual employees.

  • Disposal Points
    Where waste ultimately ends up, supporting duty of care requirements.

  • Vehicles
    Waste movements by vehicle and driver.

Editing and Data Ownership

Information in the Customer Portal is provided and maintained by your waste management company.

You cannot edit: - Organisation details - Site information - Job records - Sales documents - Invoices

If any information needs to be updated or corrected, contact your waste management provider.

Getting Started

If you are new to the Customer Portal, we recommend starting with:

  1. Company → Summary for an overview
  2. Company → Jobs to understand services carried out
  3. Reporting → Summary to explore trends and performance

From there, you can dive into more detailed views as needed.