Operations and Support¶
Tender and RFI Information
This page summarises operational support, training, and accessibility arrangements for Paperwork.
Support model¶
- Support provided during UK business hours
- Primary channel: Email
- Telephone support: Available for urgent issues as agreed
Support arrangements are confirmed in customer agreements.
Incident and escalation¶
Issues are categorised by severity, typically including:
- Critical
- High
- Medium
- Low
Response targets and escalation paths are defined contractually.
Training and onboarding¶
Training options include:
- Optional onboarding training
- User documentation and help resources
- Ongoing assistance with platform usage and best practices
Training scope and pricing are agreed during the sales process.
Accessibility¶
Commitment¶
Dsposal is committed to making Paperwork accessible to all users, including those with disabilities.
Current status¶
- Responsive design
- Keyboard navigation support
- Semantic HTML structure
- Internal accessibility testing
Standards and roadmap¶
- Working towards WCAG 2.1 Level AA
- Ongoing improvements informed by user feedback
Specific accessibility requirements can be discussed during procurement.
Continuous improvement¶
Paperwork is actively maintained and enhanced, with:
- Regular platform updates
- New features and improvements
- Feedback‑driven prioritisation