When you invite people to your organisation or they request to join, you can manage everything from the Members page in Account. This guide covers how to handle pending invitations and incoming join requests.

Managing pending invitations

Go to the Members page in Account

In the Account app, navigate to your organisation and click Members in the sidebar. You will see three tabs at the top of the page: Members, Invitations, and Requests. Each tab shows a count badge indicating how many items it contains.

The Members page showing the Members, Invitations, and Requests tab buttons with count badges — Switch between tabs to manage members, invitations, and requests

View the Invitations tab

Click the Invitations tab to see all pending invitations. Each row shows the invited email address, the membership type (Owner or Member), when the invitation was sent, and its expiry status.

The Invitations table showing email, membership type, sent date, and expiry status for each invitation — Pending invitations with their current status

Resend an invitation

If an invitation has expired or the recipient did not receive it, click the actions menu on the invitation row and select Resend. This sends a fresh invitation email to the same address.

Revoke an invitation

To cancel an invitation that is no longer needed, click the actions menu and select Revoke. The invitation link will become invalid immediately.

Change the membership type

If you need to change whether the invited person will join as an Owner or a Member, click the actions menu and select Change membership. A dialog will open where you can choose the new membership type before the person accepts.

The change membership dialog for a pending invitation — Change the membership type before the invitation is accepted

Handling join requests

When someone finds your organisation in Dsposal and requests to join, their request appears in the Requests tab.

View the Requests tab

Click the Requests tab. Each row shows the requester's name (if available), email address, and when they submitted their request.

The Requests table showing requester details and submission dates — Review incoming join requests from potential members

Approve a request

Click the actions menu on a request and select Approve. A dialog will open asking you to choose a membership type for the new member (Owner or Member). Confirm your choice to add them to the organisation.

The approval dialog with membership type selection — Choose a membership type when approving a join request

Reject a request

If you do not recognise the requester or do not want to add them, click the actions menu and select Reject. You can optionally provide a reason for the rejection.

The rejection dialog with an optional reason field — Provide an optional reason when declining a request

Invitation statuses

Invitations can be in one of these states:

Pending — the invitation has been sent and is waiting for the recipient to accept
Expired — the invitation has passed its expiry date and can no longer be accepted (resend to create a new one)

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Related Guides

Invite Team Members

Send invitations to colleagues and manage your organisation's membership

Manage Members

View, search, and manage organisation members in the Dashboard

Manage Invitations and Join Requests